Certigard Ranks Highest in Service Satisfaction in Canada
Certigard* (Petro-Canada) ranks highest in satisfying automotive service customers in Canada, receiving an overall index score of 869 (on a 1,000-point scale), according to the J.D. Power and...
View ArticlePromised Delivery Time Impacts Medium-Duty Truck Service Satisfaction
Service satisfaction among medium-duty truck owners who have their truck returned to them when promised after maintenance or repair service averages a dramatic 215 points higher (on a 1,000-point...
View ArticleCanadian Dealer Satisfaction with Lenders Relies on Service, Relationships
Service and building relationships have become more influential than product offerings in achieving higher dealer satisfaction with financial lenders in Canada, according to results in our 2011...
View ArticleSatisfaction with Auto Insurers Remains Stable despite Rise in Filed Claims
Jeremy Bowler Although there was an increase in auto insurance claims in the U.S. during the fourth quarter of 2011 due to weather-related damage—which led to higher volumes at repair shops and longer...
View ArticleUK Vehicle Owners Shop for Service; Jaguar Ranks Highest in Ownership...
Vehicle owners in the United Kingdom are increasingly willing to shop around for service, as exhibited by the fact that aftermarket/independent service centers have increased their share of average...
View ArticleCSI Snapshot: How Do Customers Prefer to Schedule Service Appointments?
Chris Sutton Interestingly, there’s a perception that customers would rather drop by the dealership without making an appointment, particularly given today’s emphasis on customer service and...
View ArticleService Satisfaction among Japan’s Mini-Car Owners is a Major Challenge
Taku Kimoto The mini-car segment in Japan continues to gain share and attract more attention, accounting for one-third of total industry sales. Traditional mini-car brands—mainly Daihatsu and...
View ArticleAuto Industry Receives High Scores in Social Media Marketing Satisfaction
Jackie Anderson J.D. Power’s first cross-brand 2013 Social Media Benchmark Study, which measures consumer experience in engaging with companies through social media, finds that the automotive industry...
View ArticleIndia Automotive Customer Insights are Available on New Website
This month, J.D. Power Asia Pacific launched an India website to provide insights from automotive customer satisfaction research in one of the largest and most competitive markets in the global auto...
View ArticleBuilding Loyalty, Improving Service are Keys to Satisfaction in Germany’s...
Mark Lendrich In light of a less-than-robust outlook for new-vehicle sales in Germany during the next few years, automakers and dealers need to focus on loyalty, awareness of crucial factors that...
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